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FAQs

What is The Galena Territory?

The Galena Territory is a semi-private, residential, recreational resort community located in the northwest corner of the State of Illinois, near the historic city of Galena.  Designed to maximize the rugged terrain of the surrounding area, the Territory's 6800 acres boast spectacular vistas, valleys, prairies and woodlands.  It also hosts harbor rare plants and bird species found nowhere else in Illinois.  With a commitment to protecting and preserving this natural environment, The Galena Territory was designated a Community Wildlife Habitat by the National Wildlife Federation in 2010

Guest information can be located here: GALENA TERRITORY GUEST INFORMATION

What time is check-in or check-out?

Check-in is 4p.m. and check-out is 11a.m. These times may be flexible dependent upon our schedule. Please call the number listed in your welcome packet or hospitality app to inquire about an early arrival or late departure.  Please note we usually cannot guarantee this until the morning of the check in or check out.

What is the payment schedule?
30% of the rental amount is required upon booking, this is not a deposit but a portion of the amount due. Final payment is due 2 weeks prior to check-in date.  

What is your refund policy?

Your first payment may be refunded if the reservation is cancelled 2 weeks prior to the arrival date, less a $35 processing fee.  There are no refunds after full payment is received.  Please consider purchasing travel insurance.

What is maximum occupancy and what determines this number?
Occupancy is determined by Jo Daviess County, some items to factor into this decision are the size of the home, the septic system, the driveway grade, etc.  Each home's occupancy is listed in it's description. All guests count towards the occupancy total.

What is a proximity card and where is it located?
A proximity card is a key card that contains smart chip technology and electronically opens doors at the GTA Owner's Club and allows you access to the Lake Galena Marina and waste facilities. You will need one proximity card per person to access the GTA Owner's Club. The club is the location of the indoor swimming pool, business center, fitness center, indoor basketball court and seasonal outdoor pool. Children 5 and under do not require a card. The cards are located within each home for your use. There is a $50 per card fee is lost or damaged.

What amenities are standard in our vacation homes?
The following amenities are standard to all homes unless specifically noted in the home's description:

Cable or Satellite Television

WiFi
Bed Linens/Pillows/Blankets/Towels
Coffee Maker/Toaster/Blender
Dishwasher/Microwave
Dishes/Silverware/Glasses for total occupancy
Central Heat and A/C
Washer/Dryer/Iron/Ironing Board
Gas grill w/additional propane at every home
Firewood is provided for homes with wood burning fireplaces

Where do I dispose of garbage?

Unfortunately there is no garbage service in the Galena Territory.  In most of our homes our cleaning fee includes disposal of 2 cans of garbage in bags (Retreat House is excluded), additional garbage will need to be disposed of at the nearest refuse facility.  A guest failing to do so will incur a $25 disposal charge. There are two locations to dispose of garbage, The Mt Hope Refuse Center  and another near The Shenandoah Riding Center off of Brodrect Rd. A proximity card will be needed to access each of these facilities.  

Smoking IS NOT allowed in any of our homes.  Fines will be assessed if evidence is found to be present during or after your stay.

Only Pet Friendly homes allow dogs.  If you are unsure if your home is pet friendly please ask.  Failure to comply will result in fines for damage and evidence of pets during your stay.

Primary Guest must be 25 years of age or older and present during entire rental stay.

Vacation Homes of Galena 136 Cogan Drive Galena, Illinois 61036 +1 (877) 616-6583 rentals@galenarentalhomes.com

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