FAQs

What is The Galena Territory?

 

The Galena Territory is a semi-private, residential, recreational resort community located in the northwest corner of the State of Illinois, near the historic city of Galena.  Designed to maximize the rugged terrain of the surrounding area, the Territory's 6800 acres boast spectacular vistas, valleys, prairies, and woodlands.  It also hosts harbor rare plants and bird species found nowhere else in Illinois.  With a commitment to protecting and preserving this natural environment, The Galena Territory was designated a Community Wildlife Habitat by the National Wildlife Federation in 2010

  

What time is check-in or check-out?

 

Check-in is 4p.m. and check-out is 11a.m. These times may be flexible depending upon our schedule. Please call the number listed in your welcome packet or hospitality app to inquire about an early arrival or late departure.  Please note we usually cannot guarantee this until the morning of the check in or check out.

 

What is the payment schedule and refund policy?

 

Our booking policy is that we require 30% down to hold the home for you (this is a not a deposit).  The full balance is due 2 weeks before check in and will automatically charge to the credit card on file.  Your stay becomes non refundable at this point, we cannot switch dates or refund any money, please consider purchasing travel insurance.  If you cancel prior to the non refundable date you will be refunded your 30% (first payment) less a $35 cancellation fee.  

 

What is maximum occupancy and what determines this number? 

 

Occupancy is determined by Jo Daviess County, some items to factor into this decision are the size of the home, the septic system, the driveway grade, etc.  Each home's occupancy is listed in its description. All guests count towards the occupancy total, this includes all ages of children.

 

What is a proximity card and where is it located?

 

A proximity card is a key card that contains smart chip technology and electronically opens doors at the GTA Owner's Club and allows you access to the Lake Galena Marina and waste facilities.  You will need one proximity card per person to access the GTA Owner's Club. The club is the location of the indoor swimming pool, business center, fitness center, indoor basketball court and a seasonal outdoor pool. Children 5 and under do not require a card. The cards are located within each home for your use. There is a $50 per card fee is lost or damaged.

 

What amenities are standard in our vacation homes?

 

The following amenities are standard to all homes unless specifically noted in the home's description:

 

  • Cable or Satellite Television 
  • Complimentary WiFi
  • Bed Linens/Pillows/Blankets/Towels
  • Coffee Maker/Toaster/Blender
  • Dishwasher/Microwave
  • Dishes/Silverware/Glasses for total occupancy
  • Central Heat and A/C
  • Washer/Dryer/Iron/Ironing Board
  • Gas grill w/additional propane at every home
  • Firewood is provided for homes with wood burning fireplaces and fire pits

 

Where do I dispose of garbage?

 

Unfortunately, there is no garbage pickup service in the Galena Territory.  In most of our homes our cleaning fee includes disposal of 2 cans of garbage in bags, any additional garbage will need to be disposed of at the nearest refuse facility.  A guest failing to do so will incur a $25 disposal charge. There are two locations to dispose of garbage, The Mt Hope Refuse Center and another near The Shenandoah Riding Center off of Brodrecht Rd. A proximity card will be needed to access each of these facilities.  

 

Smoking IS NOT allowed in any of our homes. Fines will be assessed if evidence is found to be present during or after your stay.

 

Only Pet-Friendly homes allow dogs.  If you are unsure if your home is pet-friendly please ask. Failure to comply will result in fines for damage and evidence of pets during your stay.

 

Primary Guest must be 25 years of age or older and present during the entire rental stay.

Still Need an Answer? Contact Vacation Rentals of Galena
Horseshoe Mound Galena IL